Oracle Business Intelligence
Especially the quality of customer interaction plays a prominent role in the interaction points. Thus, reliability, competence, quality, responsiveness and friendliness of the interlocutor are combined with the brand promise. Together with the perceived value of the product, resulting a brand experience. “The knowledge of the moment of truth’ and its systematic optimization causes many advantages from the perspective of the company”, emphasizes David D. Laux. Increasing the satisfaction and loyalty of customers with positive effects on sales and return on investment are among the main benefits undoubtedly.
In addition the company can differentiate significantly through a better perceived brand quality by the competition.” About ec4u expert consulting ag ec4u expert consulting ag, headquartered in Karlsruhe, Frankfurt, Zurich, Munich and Pfaffikon is one of the leading companies for services and software in the areas of Customer relationship management (CRM), business intelligence (BI) and business communications management (BCM) in the European market. ec4u offers its customers best practices in the areas of: Oracle Siebel CRM, Oracle CRM on demand Oracle Business Intelligence (BI) and real time decision (RTD) Oracle application integration architecture (AIA) and service-oriented architecture (SOA) Oracle master data management (MDM) with focus on Oracle as the strongest partner. The services are supplemented (strategies for marketing, sales and service), as well as the ec4u software solution by strategic and professional CRM Consulting C4 business communications management (BCM).